FOM was an ERP Application Project designed and developed by RK WebTechnology Company. RK WebTechnology is a Website Development Company in India. This project was designed for the call center industry. It was about developing a call center ERP application, or in other words, customer support ERP [Web application development] project. Our expert team has been through an organized roadmap and strictly followed agile methodology from the initial phase till the end to achieve client's expectations in the digital world.
A few of the functionalities covered in this project are:
Tracking of call requests and evaluation through statistics
Sorting of Users' status [Online/Offline]
IP address storage and tracking, and location segregations [E.g. City-based filtration]
Actions planning and trigger schedule based on events [For e.g. call request approval/blocking]