Insight was a call center website development project designed and developed by RK WebTechnology Company. RK WebTechnology is a Website Development Company in India that has walked an extra mile to satisfy all requirements as per the client's expectations and has shown the true potential of technical expertise. The project was based on a call center theme on a bigger spectrum where the client support team was able to evaluate data through diversified parameters and analytics from accumulated data. The web application has a very big list of functionalities designed, developed, and integrated to address client's requirements.
A few of the functionalities covered in this project are:
Data analytics and Tracking Statistics
Producing Charts and Reports based on accumulated data
Routing and Re-routing call requests
Calls management, and blocking system